Returns Policy

Returns and Non-Delivery

You may cancel or return your order up to and including 14 calendar days from the date of delivery of your order, provided all the bottles are unopened and intact. The postage and return of the goods are the customer’s responsibility and should take adequate care to ensure a safe return of goods.  We will refund the full price paid of the products ordered less delivery charges within 14 days from the date of cancellation or receipt of goods, whichever is sooner. We must be made aware of any claims for non-delivery within 5 working days of your delivery date.

All products are the property of Traditional Beers Company Ltd. TA “The Online Offy” until payment in full is made.

We make every effort to supply all products as shown on the web site, however occasionally we do have to substitute beers for an alternative of equal or greater value, where a valid substitute is available and will endeavour contact the customer to inform them of this change.

All correspondents are respond to as soon as possible. If you have any questions regarding orders and general enquiries please don’t hesitate to contact us by the details on the contacts page

Entering the details on the contact page.

  • E-mail: info@onlineoffy.co.uk
  • Call: 03309993735